Account Manager

Brisbane City · Full-time

About The Position

Dragontail Systems is the leading B2B company of revolutionary optimisation software for the food and delivery industry with global presence.

Recently joined YUM! Brands, a company with over 52,000 restaurants in more than 150 countries and territories primarily operating the company’s restaurant brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill. 

As an Account Manager, you will be a key member of the Technical Operations team.

While you are a talented Account Manager who is responsible for onboarding new customers and leading integration projects you will also act as the 2nd level tech expert for customer-support escalations. You will work closely with our CSM, dev-ops, and product teams to drive production solutions.

** Availability for a full-time position – work hybrid from our Brisbane City office and from home as needed


  • Experience providing personalized support experience with a deeper knowledge of the customer environment
  • Good analytical skills and problem-solving capabilities
  • Good verbal and written communication skills
  • Cross-functional collaboration
  • Self-motivated with keen attention to details
  • Organised, strong multi-tasking and record keeping skills
  • Ability to work in a dynamic, high-paced environment and adjust to changing requirements driven by a fast-moving market
  • Team player attitude
  • Availability to travel (mostly in the APAC region but potentially globally as well)
  • Flexibility to provide 1 or 2 shifts a month on the weekend as a second tier support

 Highly Regarded:

  • Hands-on implementation experience working as an Integration Engineer, Technical Engineer, or Project Manager
  • Experience with AWS Clouds basics experience (S3, AMI, CloudWatch, etc.)
  • Experience with SQL Server and MySQL
  • Experience with BE and FE 
  • Acquaintance with JSON and XML data format
  • Acquaintance with Linux

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